Refund policy

Refund Policy

 

At Urban Womaniya, we strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, we’re here to help.

 

1. Eligibility for Refunds

 

We offer refunds under the following conditions:

 

The product is defective, damaged, or incorrect upon arrival.

 

The request for a refund is made within 15 days of receiving the product.

 

The product is unused, in its original packaging, and in resellable condition.

 

 

2. Non-Refundable Items

 

Certain items are not eligible for a refund, including:

 

Items purchased on sale or with a discount.

 

Used, worn, or washed products.

 

Personalized or custom-made products.

 

Gift cards and promotional items.

 

 

3. How to Request a Refund

 

To initiate a refund, please follow these steps:

 

1. Contact Us: Email us at contact@urbanwomaniya.in or WhatsApp us at +91 8095747546 within the refund eligibility period.

 

 

2. Provide Details: Share your order number, reason for refund, and images (if applicable) of the defective or incorrect product.

 

 

3. Approval Process: Our team will review your request and notify you of the approval or rejection of your refund.

 

 

4. Return the Product: If approved, we will provide return instructions. The product must be shipped back within [X] days.

 

 

 

4. Refund Processing

 

Once we receive and inspect the returned item, we will process the refund within [X] business days.

 

Refunds will be issued to the original payment method (credit card, UPI, etc.).

 

Depending on your bank or payment provider, it may take additional days for the amount to reflect in your account.

 

 

5. Shipping Costs

 

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Refund Deduction: If applicable, shipping fees may be deducted from the refund amount.

 

 

6. Late or Missing Refunds

 

If you haven’t received your refund yet:

 

Check your bank account or payment method.

 

Contact your bank or payment provider (some refunds take time to process).

 

If you still have issues, contact us at contact@urbanwomaniya.in.

 

 

7. Exchange Policy

 

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

 

8. Contact Us

 

For any refund-related queries, contact us at:

Urban Womaniya

📧 Email: contact@urbanwomaniya.in

📞 Phone/WhatsApp: +91 8095747546